Privacy Policy
In using our website you accept the use of the following temporary cookies and holding of information to help us complete your enquiries and provide a smooth website experience.
Cookies information:
Browser cookies are essential to any website’s core functionality. They ensure the smooth operation of website features.
This link explains all about cookies!
On Stanmore Farm’s site, we use session cookies (Divi Theme, WordPress, Woocommerce, HubSpot), so there is only temporary storage of your browsing history while engaging with the site.
When a Contact form or Product purchase is completed, we may hold this information on our local computer’s to enable us to connect with you.
We use Google Recaptcha, to protect our site from spam email. It may analyse traffic, (potentially containing Users’ Personal Data) with the purpose of filtering the parts of traffic recognised as Bots or SPAM and “keeping automated software from engaging in abusive activities on your site”. Their privacy policy and terms of service can be found here
https://policies.google.com/privacy
https://policies.google.com/terms
Who we are
Our website address is: https://stanmorefarm.co.nz
Payment and address details for orders
If you buy something from us, we’ll collect information to process those payments and/or contact you. We use a third party payment gateway to process your credit card payments called Stripe. Here is a link to their privacy policy https://stripe.com/nz/privacy. We do not hold any credit card information within our website or local databases.
Contact forms
We do not store any contact form data on our website.
Analytics
We use Google analytics, Google Search console, Google Recaptcha, Google Maps within our website. We use these products to make it easier for customers to find us. Here is a link to their policy: https://policies.google.com/privacy
How long we retain your data
For customers that register on our website (if any), we also store the personal information they provide in their user profile. All customers can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Your data is only used to expedite your orders, for example, shipping requires your contact details. It is also used to help us provide the best customer service via our content management system, HubSpot.
Your contact information
If you would like us to delete any previous purchase or contact records, please contact us by phone or email and we will arrange this.
How we protect your data
We use the payment gateway Stripe to process our credit card payments, with two factor authentication. We have SSL (secure sockets layer) protection on our website. We are a family operated business and access to Administration of the website is limited to ourselves and our webmaster, Aim Creative
What data breach procedures we have in place
Should you have an order in process with us, and therefore contact information stored on our database, we will contact you by email or phone to advise of the breach as soon as possible after the event. We do not hold credit card information within our site.
What we collect and store
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Who on our team has access
Members of our family team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example Stripe, our payment gateway, and HubSpot our Customer relationship management system.
Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Please see Stripes privacy conditions for more details.